Terms of service

In accordance with the Consumer Rights Act 2015, unless we have agreed a specific delivery date or period with you, we shall deliver your goods within 30 days of the day on which the contract is entered into (see section 28 of the Act). For custom-made orders, the production time is longer, agreed with you prior to placing your order shall apply, as set out in our Shipping and Delivery policy.

This website is operated by Tangolace Ltd (“we”, “us”, “our”). By accessing or using our website, or by placing an order, you agree to be bound by these Terms of Service. If you do not agree, you must not use the website.

1. About us

Tangolace Ltd is a company registered in England and Wales (Company No. 12357245), with its registered office at No 5, The Round House, Dormans Park Road, East Grinstead, West Sussex, RH19 2EN, United Kingdom. You may contact us at tangolace@gmail.com.

2. Your statutory rights

Nothing in these Terms shall affect your statutory rights as a consumer under the Consumer Rights Act 2015, the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, or any other applicable UK legislation. Where these Terms conflict with your statutory rights, your statutory rights shall prevail.

3. Orders and formation of contract

By placing an order, the customer expressly accepts all of the company’s applicable policies and terms, including the Refund Policy for custom-made items. A contract between you and us is formed when we issue an order confirmation, in accordance with the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. The customer acknowledges and accepts that the contractual relationship is governed by UK law, and that the parties act in accordance with UK legislation and the company’s policies.

We reserve the right to refuse or cancel any order, for example where we suspect fraud, where the product is unavailable, or where a pricing error has occurred. If we cancel an order, we will refund any payment made in full within 14 days, in accordance with Regulation 34 of the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

We also reserve the right to refuse or cancel any order where the circumstances of a third-party transfer made on the customer’s behalf cannot be verified. Under the Money Laundering, Terrorist Financing and Transfer of Funds (Information on the Payer) Regulations 2017, we are required to carry out customer due diligence. If the customer does not provide credible verification of their identity by the bank (proof of account ownership), we cannot execute a refund and will handle the transaction in accordance with the applicable regulations, as set out in our Refund Policy.

4. Prices and payment

Prices are displayed on the website and are subject to change. The price payable is the price displayed at the time you place your order, together with any applicable delivery charges. Payment must be made at the time of order. We do not store your full payment card details; payments are processed by our payment provider.

5. Delivery

Delivery times and costs are set out in our Shipping and Delivery policy. In accordance with the Consumer Rights Act 2015, unless we have agreed a specific delivery date or period with you, we shall deliver your goods within 30 days of the day on which the contract is entered into (see section 28 of the Act). For custom-made orders, the production time is longer; the agreed production time prior to placing your order shall apply, as set out in our Shipping and Delivery policy.

6. Custom-made and personalised items

Custom-made and personalised items are exempt from the 14-day right to cancel under the Consumer Contracts Regulations 2013. Our full policy on custom-made items, including the two-stage approval process and the requirement for your written approval prior to dispatch, is set out in our Returns and Refunds Policy. Nothing in this section shall affect your statutory rights where a custom-made item is faulty, not fit for purpose, or does not match the specifications agreed between us.

7. Returns and refunds

Our Returns and Refunds Policy sets out your rights to cancel, return, and obtain a refund. It forms part of these Terms. Your statutory rights under the Consumer Rights Act 2015 are not affected by that policy.

8. Product descriptions and images

We make every effort to describe and display our products accurately. However, images on our website are general marketing materials, and colours may vary depending on your device. For custom-made items, the relevant description is the specifications agreed between us, not the general website photograph, as set out in our Returns and Refunds Policy.

9. Limitation of liability

We do not exclude or limit our liability for:

·         death or personal injury caused by our negligence (see section 65 of the Consumer Rights Act 2015);

·         fraud or fraudulent misrepresentation;

·         any breach of your statutory rights under the Consumer Rights Act 2015;

·         any other liability which cannot be excluded or limited under UK law.

Subject to the foregoing, we shall not be liable for any indirect or consequential loss, or for any loss of profit, revenue, or data, arising from your use of the website or from any order, to the extent permitted by law.

Our total liability for any claim arising from an order shall be limited to the amount paid by you for that order, save where the law provides otherwise.

10. Unfair terms

We do not rely on any term in these Terms which is unfair under the Consumer Rights Act 2015. If any term is found to be unfair, it shall not be binding on you, and the remaining terms shall continue in full force and effect (see section 62 of the Consumer Rights Act 2015).

11. Your content and conduct

You must not use the website for any unlawful purpose, or in any manner which infringes the rights of others. You must not publish false or defamatory statements about the company, its products, or its services. You are responsible for any content you submit to us. We may remove content which we reasonably consider to be unlawful, offensive, or in breach of these Terms.

12. Intellectual property

All content on this website, including text, images, and designs, is owned by or licensed to Tangolace Ltd. You may not copy, reproduce, or use such content without our prior written permission, save as necessary to place an order or to use the website for its intended purpose.

13. Privacy

Our Privacy Notice explains how we collect and use your personal information. It forms part of these Terms.

14. Changes to these Terms

We may update these Terms from time to time. The version in force at the time you place your order shall apply to that order. We shall post the updated version on this page and amend the “Last updated” date accordingly.

15. Governing law and disputes

These Terms shall be governed by and construed in accordance with the laws of England and Wales. If you are a consumer, you may bring proceedings in the courts of the part of the United Kingdom in which you reside. Nothing in this section shall affect your right to make a complaint to a consumer protection body or to use an alternative dispute resolution process where available.

16. Contact

Questions about these Terms should be sent to tangolace@gmail.com.

Last updated:  28 October 2026