Privacy policy
Privacy Notice – Tangolace Ltd
This Privacy Notice explains how Tangolace Ltd ("we", "us", "our") collects, uses, and protects your personal information when you visit our website, purchase our products, or contact us for customer support. We are the data controller for the information described in this notice.
1. Who we are
Tangolace Ltd is a company registered in England and Wales (Company No. 12357245), with its registered office at No 5, The Round House, Dormans Park Road, East Grinstead, West Sussex, RH19 2EN, United Kingdom.
You can contact us at: tangolace@gmail.com
2. What personal information we collect and why
We collect the following categories of personal information:
a) Order and transaction information
What we collect: Name, billing address, shipping address, email address, phone number, payment information (processed by our payment provider), and details of the products you order.
Why we collect it: To process your order, arrange shipping, provide invoices and order confirmations, and communicate with you about your purchase.
Lawful basis: Performance of a contract (UK GDPR Article 6(1)(b)).
b) Customer support and custom-made order information
What we collect: Any information you provide when you contact us, including emails, messages, measurements, design preferences, and any identification documents or bank details you provide for refund or verification purposes.
Why we collect it: To respond to your enquiries, manage custom-made orders, process refunds, and verify your identity where necessary to prevent fraud.
Lawful basis: Performance of a contract (Article 6(1)(b)) and, where applicable, our legitimate interests in preventing fraud and resolving disputes (Article 6(1)(f)).
c) Device and usage information
What we collect: IP address, browser type and version, time zone, cookie information, pages viewed, search terms, and how you interact with our website.
Why we collect it: To ensure the website functions correctly, analyse usage, and improve our services.
Lawful basis: Our legitimate interests in operating and improving our website (Article 6(1)(f)). Where cookies require consent, we rely on your consent (Article 6(1)(a)).
d) Marketing information
What we collect: Your email address and marketing preferences, if you choose to receive marketing communications.
Why we collect it: To send you information about our products and services, where you have opted in.
Lawful basis: Consent (Article 6(1)(a)). You can withdraw your consent at any time.
3. Who we share your information with
We share personal information with the following categories of recipients:
Shopify: Our e-commerce platform provider, which processes order and device information on our behalf.
Payment processors and banks: To process payments and refunds.
Shipping providers: To deliver your orders.
Email and communication service providers: To manage customer support and marketing communications.
Professional advisers and authorities: Where required by law, or to protect our legal rights (for example, in connection with a chargeback, fraud investigation, or legal claim).
We do not sell your personal information.
4. International transfers
Some of our service providers (including Shopify) may process your information outside the UK. Where this happens, we ensure that appropriate safeguards are in place, such as the UK International Data Transfer Agreement or the UK Addendum to standard contractual clauses.
5. How long we keep your information
We retain personal information only for as long as necessary for the purposes described in this notice:
Order and transaction records: Retained for 13 months from the end of the relevant tax year, to comply with UK tax and accounting requirements.
Customer support and custom-made order records: Retained for 13 months from the date of the last communication, to resolve any disputes or legal claims.
Marketing preferences: Retained until you unsubscribe or withdraw your consent.
Website analytics data: Retained for 13 months.
When information is no longer needed, we securely delete or anonymise it.
6. Your rights
Under the UK GDPR, you have the following rights:
Right of access: To request a copy of the personal information we hold about you.
Right to rectification: To ask us to correct inaccurate or incomplete information.
Right to erasure: To ask us to delete your information, in certain circumstances.
Right to restrict processing: To ask us to limit how we use your information, in certain circumstances.
Right to data portability: To receive your information in a structured, commonly used, machine-readable format.
Right to object: To object to processing based on our legitimate interests.
Right to withdraw consent: Where we rely on consent, you can withdraw it at any time.
To exercise any of these rights, please contact us at tangolace@gmail.com.
7. Your right to complain
If you are unhappy with how we have handled your personal information, you have the right to make a complaint to us. You can do so by contacting us at tangolace@gmail.com. We will acknowledge your complaint within 30 days and will investigate and respond without undue delay.
You also have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK supervisory authority for data protection. You can contact the ICO at https://ico.org.uk/make-a-complaint/ or by calling 0303 123 1113.
8. Cookies
We use cookies and similar technologies on our website. Essential cookies are necessary for the website to function and are set without consent. Non-essential cookies (such as analytics and advertising cookies) are only set after you give your consent via our cookie banner. In regions where consent is required, including the UK, non-essential processing is blocked by default until you make a choice. You can withdraw your consent at any time by adjusting your cookie preferences, accessible via the link in our website footer.
9. Children
Our website is not intended for individuals under the age of 16. We do not intentionally collect personal information from children under 16. If you believe a child has provided us with personal information, please contact us so that we can delete it.
10. Changes to this notice
We may update this Privacy Notice from time to time to reflect changes in our practices or legal requirements. The "Last updated" date at the top of this notice indicates when it was last revised. We recommend that you review this notice periodically.
11. Contact us
If you have any questions about this Privacy Notice or how we handle your personal information, please contact us: tangolace@gmail.com
Only for EU by phone: +36703055207
UK: +44 7748 118828
Last updated: 28 October, 2026