Shipping policy

Shipping costs

·         10 euro to EU, UK

·         20 euro to Switzerland, US, China, Argentina, Singapore, India, Japan, Brazil, UAE etc

Estimated delivery times

·         UK and EU:  6-10 business days

·         US, China, Japan, Argentina and other destinations: 10–20 business days

These are estimated delivery times only. They do not affect your statutory rights.

Your statutory delivery rights
Under the Consumer Rights Act 2015, unless we have agreed a specific delivery date or period with you, we must deliver your goods within 30 days of the day on which the contract is entered into. In our case, the contract is entered into when we send you an order confirmation. If we fail to deliver within this period (or within any agreed delivery period), you may be entitled to cancel the contract and receive a full refund. This right cannot be excluded or restricted.

 

Custom-made orders
For custom-made or personalised items, the production time is agreed with you before you place your order and is set out in the product description or during the checkout process. This agreed production time replaces the standard 30-day period.

If no production time is agreed, the 30-day statutory period applies.

Important note for custom-made orders: The production period is not a fixed 30-day limit. Custom-made items require your ongoing involvement, including providing measurements, reviewing presentation materials, requesting modifications, and giving written approval at the finalisation and pre-delivery stages. Your ongoing communication and input are essential to the production process, and the time you take to respond, request changes, or provide approval forms part of the agreed production period. Accordingly, the 30-day statutory delivery period does not apply to custom-made orders in the same way as it does to standard webshop items.

 

Shipping method
We normally ship by tracked priority post. If you require a specific courier (such as DHL or FedEx), please contact us before ordering to confirm availability and cost. Any additional shipping cost must be paid in advance.

 

Delays beyond our control
While we make every effort to deliver within the estimated times, unforeseen circumstances (such as severe weather, industrial action, or customs delays) may affect delivery. If a delay occurs, we will inform you by email and provide an updated estimate. However, any such delay does not remove or limit your statutory rights under the Consumer Rights Act 2015.

 

Risk and ownership
The goods remain our responsibility until they are delivered to you (or to a person you have nominated to receive them). If the goods are damaged in transit, please contact us so that we can arrange a replacement or refund in accordance with your statutory rights.

 

Contact
If you have any questions about shipping or delivery, please contact us at tangolace@gmail.com